Frequently Asked Questions (FAQ) | Boogie Asia

How do I place an order on Boogie Asia?

You can browse products, select the one you like, and click “Add to Cart.” Proceed to checkout, fill in your shipping info, and complete the payment.

How do I know if my order went through?

You’ll receive a confirmation email with your order details once the payment is successful.

What payment methods do you accept?

We accept manual bank transfers (BRI/Indonesian bank), Wise transfers, and more methods soon.

Is my payment secure?

Yes. All payments are protected with SSL encryption and safe payment gateways.

Where do you ship?

Currently, we ship only within Malaysia. International shipping is coming soon!

How long does delivery take?

Orders are processed within 1–3 business days. Delivery takes 3–7 days depending on your location.

How can I track my order?

Once your order ships, we’ll send you a tracking number via email or WhatsApp.

Can I return an item?

Yes. We offer a hassle-free return within 7 days for unused and undamaged items.

How do I request a return?

Contact our support team with your order number and reason for return. We’ll guide you through the process.

Will I be refunded?

Once we receive and inspect your returned item, a refund will be processed to your original payment method.

Does Boogie Asia offer sponsorships?

Yes! We’re always excited to support adventurers, athletes, and content creators who share our passion for outdoor exploration and water sports.

What kind of sponsorships do you provide?

We offer gear sponsorship, brand collaboration, and content partnerships for individuals or teams who align with our values and vision.

How can I apply for sponsorship?

Please email us at boogiemalysiaa@gmail.com with:

  • Your background & activities

  • Social media links or website

  • Proposal for collaboration or campaign ideas

Our team will review your request and get back to you within 5–7 business days.

Is Boogie Asia hiring?

We’re a growing team! Career openings will be posted on our Careers Page and social media. Stay tuned for updates.

Do you accept internships or freelance applications?

Yes. We often work with freelancers, part-timers, and interns. If you’re passionate about outdoor gear and e-commerce, we’d love to hear from you!